Customer Experience News & Trends

Hard sell or soft sell?

Closing a deal is often just a matter of picking out the right approach for the prospect.

Seven tips to overcome buyers’ objections

Some salespeople consider objections as signs there’s something missing or wrong in the product or service. Experienced salespeople recognize that objections provide a valuable window into the prospect’s thinking. Here are seven effective ways to meet objections head-on and answer them point-by-point. Share them with your salespeople. Listen to the objection carefully. Once you’ve developed […] [MORE]

Keys to effective presentations

Is there anything new under the sun when it comes to making sales presentations? Turns out, there is.