Customer Experience News & Trends

Body language secrets: 4 ways to project confidence before saying a word

If you want customers to believe in you and your products, you need to project confidence from the moment you come in contact with them.

Send email without flaw

Email is about the fastest way to communicate with customers these days – and because of that speed it’s often riddled with embarrassing errors. Here’s how to avoid them.

3 ways to stay in touch with customers without being a pest

How can you keep in touch with customers without being a pest? Contact center pros can use these tactful ways to stay connected to customers.