Ever wonder why customers don’t come back after they were wooed by Sales and impressed by Service? You might have made one of these mistakes that cost companies customers every day.
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5 ways video can improve the customer experience
Even the camera-shy can use video to make the customer experience better. Here’s why you want to add more video to the experience – and five tips to maximize the efforts.
Find out what makes Hall of Shame service providers the worst
With this year’s Hall of Shame customer service providers named, the question is: What makes customers give them such low marks?
