Customer Experience News & Trends

Avoid 4 mistakes that cost you customers

5 ways video can improve the customer experience

Even the camera-shy can use video to make the customer experience better. Here’s why you want to add more video to the experience – and five tips to maximize the efforts. 

Find out what makes Hall of Shame service providers the worst

With this year’s Hall of Shame customer service providers named, the question is: What makes customers give them such low marks?