Customer Experience News & Trends

3 measures of sales success

Two organizations devoted to improving performance, The Sales Activator and Nightingale-Conant, recently collaborated on a study of 2,500 sales organizations to determine the three most common issues leading to sales failure or success.

The 6 worst sales gaffes your people can make

We surveyed customers to find out the leading causes of why they decided not to buy from a particular salesperson. We compiled the results and ranked the worst sales gaffes by the number of times they were cited.