Customer Experience News & Trends

What makes customers happier — your online or offline service?

What’s better at most companies these days — the help they offer online or offline?

Is good service an expectation or a right?

Customers should expect good service. But do they have a right to it?

What’s more important to customers – speed or personalization?

When customers have a problem, what’s more important to them: a speedy or personalized response?

How important are positive social media posts to your company?

Do customers put a lot of stock in social media posts?