What’s better at most companies these days — the help they offer online or offline?
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Is good service an expectation or a right?
Customers should expect good service. But do they have a right to it?
What’s more important to customers – speed or personalization?
When customers have a problem, what’s more important to them: a speedy or personalized response?
How important are positive social media posts to your company?
Do customers put a lot of stock in social media posts?
