Customer Experience News & Trends

3 questions you need to ask a customer who demands a discount

Here’s why it’s a good sign when a customer wants a discount – and three important questions you need to ask him.

3 ways to keep chatter mouths on track

Some customers chat more than they take care of business. Here are three ways to keep them on track.

7 words that can get a crazy conversation back on track

When a conversation with a customer is headed the wrong way, you can reel it back in with seven powerful words.