Here’s why it’s a good sign when a customer wants a discount – and three important questions you need to ask him.
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3 ways to keep chatter mouths on track
Some customers chat more than they take care of business. Here are three ways to keep them on track.
7 words that can get a crazy conversation back on track
When a conversation with a customer is headed the wrong way, you can reel it back in with seven powerful words.
