Here’s one more research-proven reason you want to catch agents doing something right.
What to do when agents just don’t get along
November 23, 2012 Comments (0)
Getting along with customers is the easy part. It’s the people sitting next to us who cause issues in most contact centers. Here’s what to do.
5 ways managers drive agents crazy
November 16, 2012 Comments (0)
When it comes to turmoil in the contact center, customers and agents aren‘t always to blame. Here’s how you bosses drive them crazy sometimes.
