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Home : agent monitoring

5 most important things to watch when call monitoring

by Michele McGovern December 11, 2012 Comments (0)

Call monitoring is most effective when supervisors look for and train to the right behaviors. Here’s where to focus.

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Ken Dooley

Ken joined Prentice-Hall as an assistant editor and later became editor-in-chief of… MORE

Michele McGovern

Michele's a journalist with decades of experience working for local and national… MORE

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Customer Experience Insight, powered by SuccessFuel, provides the latest marketing, sales and customer experience news and information for professionals in the trenches. Rather than simply regurgitating the day’s headlines, Customer Experience Insight editorial staff delivers actionable insights, helping marketing, sales and customer experience professionals understand what is and isn't working to grow their business and retain more customers.

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