Customer Experience News & Trends

Who gets higher customer satisfaction scores – govt. or private orgs?

Looking for ways to improve customer satisfaction? You don’t have to look any further than a federal government office.

American customer satisfaction on rise: Guess who’s responsible

Overall customer satisfaction is on the rise. Does your industry have an impact on the improvement?

Make one decision that customers don’t like – and watch satisfaction plummet

The consequences of making one decision customers don’t like can kill satisfaction. Here’s serious proof.

How interacting more with customers will build loyalty

Interact a little more with customers, and you’ll earn more of their trust and loyalty. Here’s why.

Goverment service improves: What the private sector can learn

Help from government contact centers is growing on customers. What does this mean for the private sector?

Customer satisfaction takes a hit – and how you can keep your customers happy

Customers are buying more, but they aren’t happy about it. Here’s why.