Having a poor experience is the top reason customers will seek out a new provider, according to the latest research. And most customers will likely have a poor experience if your front-line people make these seemingly innocent mistakes:
Killer loyalty: How 6 companies keep customers longer
April 15, 2013 Comments (0)
Customer loyalty is dying. You can blame the Internet. The economy. The competition. Even yourself. Or you can follow the lead of some stellar companies that use customer service to continually win loyalty.
