Customers insisted live chat would make their online experience better. So you delivered — and now they have higher expectations. Here’s what they want and how you can make them happy.
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When live chat is most effective in the customer lifecycle
Live chat conversations can be used in nearly every step of the customer lifecycle – but some contacts are more effective than others.
3 reasons you should offer more non-cash incentives
Cash is king when it comes to compensation. But non-cash incentives are certainly the queen.
How your rewards and recognition program can boost profits
Think a rewards and recognition program is a money drain? New research proves that’s wrong.
