Customer Experience News & Trends

3 trends contact centers need to watch

Technology continues to change the face of customer service. Here are the latest trends that will likely cause some changes in your contact center.

New growth opportunities for contact center professionals

Contact center professionals tend to come from a variety of backgrounds. New areas of study and degrees can help them specialize.

What does a loyal customer look like?

Do you know which of your customers is most likely to stay loyal ? Here’s how to identify them – and the best ways to keep them.