Technology continues to change the face of customer service. Here are the latest trends that will likely cause some changes in your contact center.
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New growth opportunities for contact center professionals
Contact center professionals tend to come from a variety of backgrounds. New areas of study and degrees can help them specialize.
What does a loyal customer look like?
Do you know which of your customers is most likely to stay loyal ? Here’s how to identify them – and the best ways to keep them.
