Managers: You might be better served to stop yourself from praising contact center agents – at least for a little bit.
It’s still vital that you recognize good work. And to get more learning and motivation out of the praise, ask a few questions about the outstanding work.
That’ll help agents learn and grow from their accomplishments, and understand why it’s so important to customer service.
Before you give well-deserved kudos to an agent, ask:
- How did you do that?
- How can you use those ideas in other situations?
That should get their minds going on ways to continue with the success.
Then you can follow with lots of praise.
