Sure, employee picnics boost morale and camaraderie, but agents probably have other perks on their minds.
The perk that could really get agents excited is a little more time away from the contact center, according to an OfficeTeam survey.
When asked, “Which of the following benefits would you most like to have?” employees said:
- Flexible schedules (41%)
- Leave early on Fridays (28%)
- Activities such as potlucks or picnics (11%)
- More relaxed dress code (5%)
- Other (7%)
- Don’t know/didn’t answer (8%)
The key: Be a little more flexible in the summer. If customer demand drops, let agents relax a little, too. If they’re given a little extra time off now, they’ll likely work harder later.
