Customer Experience News & Trends

One way agents can bring in a lot more business

Wondering how you can help your company get more customers? Here’s a trick that can bring in a lot more.

Remind customers to tell their friends and family members about you, your products and your great customer service.

Almost half of customers think personal recommendations from friends, family and colleagues are the most trustworthy source of information, a Satmetrix survey found.

You can make it even easier for customers to spread the good word about you by giving them tools.

Work with marketers on a “recommendation e-mail” that you can forward to customers and they can forward to friends, family and colleagues. Even better, offer a discount to new customers and the referring customer for every person he or she brings to you.

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.