Customer Experience News & Trends

Non-cash incentives that get agents to break goals

Deep pockets aren’t in style these days. So contact center leaders need to find creative incentives that get agents to beat goals. Here are four non-cash incentives to try:

These proven ideas are recommended by sales guru James Pasmantier:

  • Let agents pick: Lunch with the CEO or other executive or an extra long lunch break with a best pal (on the company, if possible).
  • Hold regular contests where agents submit ideas for improving the department. The agent with the best idea gets to oversee its implementation.
  • Give special spots. Rename the best parking spots “winners’ lane” and give them to the agents who perform best each month.
  • Offer early dismissal. Let agents who meet weekly goals leave early on Friday, when possible.

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