Deep pockets aren’t in style these days. So contact center leaders need to find creative incentives that get agents to beat goals. Here are four non-cash incentives to try:
These proven ideas are recommended by sales guru James Pasmantier:
- Let agents pick: Lunch with the CEO or other executive or an extra long lunch break with a best pal (on the company, if possible).
- Hold regular contests where agents submit ideas for improving the department. The agent with the best idea gets to oversee its implementation.
- Give special spots. Rename the best parking spots “winners’ lane” and give them to the agents who perform best each month.
- Offer early dismissal. Let agents who meet weekly goals leave early on Friday, when possible.
