Customer Experience News & Trends

Never hear ‘This is so boring’ again

When work gets mundane, here are ways to breathe new life into the contact center.

  • Make your space more livable. Personalize it with photos, comics, motivational and inspirational quotes.
  • Reward yourself. Make a chart and mark each time you help a customer successfully. Set a personal goal, and when you reach it give yourself a promised reward.
  • Involve co-workers. Make up little competitions – who answers the most calls or gets the wackiest call, for example – and give little prizes to winners.
  • Look beyond work. Boredom may not be just from work. Try new hobbies, volunteer or visit different places outside work.

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