Agents: Don’t waste a minute of training time. Remember what you learn with these tips.
Whether you train onsite or at a conference, these tactics from Renee Evenson’s Customer Service Training 101 will help you retain more:
- Note your needs. Before you start training, note what you want to gain from it. For instance, an update on products, a refresher on order taking, new ideas on handling tough customers. That way you can ask questions that get your goal achieved.
- Share your needs. Let your leader know what you hope to learn. Then he or she can prepare to cover it.
- Make connections. For each idea that’s introduced, jot down a note on how you’ll apply it in a work situation.
- Start smart. Since training is a diversion from the norm, it can invigorate you or make you drowsy. So get extra sleep the night before and have a healthy breakfast.
- Stay alert. Sitting longer than you do in a normal day, or reading more than usual can make you drowsy. If that happens, take deep breaths, stand or stretch to stay alert.
