Customer Experience News & Trends

Fixes to three common voice problems

As a contact center pro, your voice is the most important tool at work. Keep it tuned with these tips to cure the most common problems.

They come from the experts at Communication Briefings:

  • For a high-pitched voice, breathe deeply and work toward a lower range to avoid sounding immature or inexperienced.
  • For a flat, stoic voice, read aloud from a novel daily to practice expressing the emotion in the text to add emotion to conversations with customers.
  • For a rapid pace, imagine punctuation marks while speaking and take the natural pauses they create.

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