Customer Experience News & Trends

Find out what makes Hall of Fame service providers the best

The results are in, and this year’s Hall of Fame customer service providers are named. What makes them so special?

MSN Money and JZ Analytics has compiled its list of companies with the highest satisfaction ratings. At the top: Amazon. And many other familiar names are included – UPS, FedEx, USAA and American Express.

Turns out, most of them have three things in common – ideas any contact center can take to heart (and action):

  • Great service starts at the top. Chief executives make it their mission to satisfy customers, too. They spend time and money on the goal of making customers happy and loyal.
  • They don’t settle for status quo. Top companies are constantly making efforts to improve on what they do well and eliminate what customers don’t like.
  • They treat employees well. These companies pay well, trust employees and train and empower them to make good decisions for customers.

See tomorrow’s post on Customer Contact News for details on the Wall of Shame.

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