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Dozens of organization from Fortune 500 companies to neighborhood favorites will share their stories at the13th Annual Call Center Week in Las Vegas on June 4-8.

Contact center leaders and frontline agents can learn best practices and new techniques from leaders at companies such as Northeast Utilities Communications, FirstMeritBank and Houston Community College. Leaders will share success stories showing how they overcome obstacles to satisfy customers, improve service and drive their organizations to success.

Because the customer experience is not limited to what goes on in the contact center, the emphasis of the conference is on maximizing the value of call center interactions. So this conference will expand on last year’s investigation into the rise of the multi-channel contact center, determining how to best drive strategic relationships from all customer touch points.

It includes workshops, keynote presentations and roundtables and presentations on four tracks:  leadership and talent management, tools and technology, social media and mobile and strategy and performance,

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