Customer Experience News & Trends

Does Work at Home for Contact Centers Really Work?

Remote working is exploding as a result of mobile technologies, with more than 50% of the US labor force working outside of their home office for at least a portion of their regular work schedule. Astonishingly, 80% of contact centers utilize the work at home model in some capacity, for some very good reasons. How does your program stack up? Join this webinar on September 27th 10am PT / 1pm ET.

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