5 ways video can improve the customer experience
Even the camera-shy can use video to make the customer experience better. Here’s why you want to add more video…Click to continue
Training
Popular Training Articles
7 illnesses every contact center agent faces
Contact center work is stressful and can be dangerous to your health. Here are the top seven illnesses found in contact centers and how you can avoid them:
3 quick ways to boost your product knowledge
The more you know about your company’s products and/or services, the faster and more likely you’ll make customers happy. Here are three ways to learn more now.
7 essential customer service skills – and how to improve them
Customer service leaders usually look for these skills when hiring. Even when they hire them, they’ll want to help employees improve the skills. Our friends at Groove have gathered data on the seven most critical skills for customer service professionals …
How to get the right pace when talking to customers
You’ll get customers to listen better if you speak to them at the right pace. Here’s why — and how to get the pace right.
