5 ways video can improve the customer experience
Even the camera-shy can use video to make the customer experience better. Here’s why you want to add more video…Click to continue
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7 illnesses every contact center agent faces
Contact center work is stressful and can be dangerous to your health. Here are the top seven illnesses found in contact centers and how you can avoid them:
How to get the right pace when talking to customers
You’ll get customers to listen better if you speak to them at the right pace. Here’s why — and how to get the pace right.
