Here’s where new research found many companies already fall short in the customer experience, and how you can escape the pitfalls:
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Customers behaving badly? 5 steps to civility
Customers have high expectations for you. Should you have any expectations for them?
11 cool ways to reward your most deserving customers
Some customers are great because they’re good for business and morale. Working with them makes your employees happier. And that’s why you need cool ways to reward the most deserving customers.
How to handle your 5 toughest customers
Even the toughest customers play an important role in your company’s success. Here’s what makes them good and bad, plus how you can navigate the love-hate relationship.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
15 tips customers are getting about negotiating with you
Purchasing managers are being given the following tips on how they can get a better price in negotiations. This information can help you determine how to better approach customer communications and sales.
Put these customer stories to work for your company
By all means, share those stories – and you’ll help build a better company:
8 old-school phrases that boost customer satisfaction today
Whether you’ve been involved in the customer experience for a year or 25 years, you’ll find that some old-school practices will always be effective. Here are eight you’ll want to commit to memory.
Blunders & triumphs: 2017’s top 10 stories on what to say (and not say) to customers
Most great companies resolve to create better customer experiences each year. So this should help with your 2018 plans: Our top-rated lists on what to say and do – and what to avoid.
What to do when the answer to a customer request should be ‘no’
Customers’ perceptions of what should happen can’t always be reality. Here’s how to handle five sticky situations when you can’t do what they want.
