Want more customers? Do this one thing
If you want more customers, don’t drop prices or even improve product quality. This is what works best. Click to continue
Special Report
Popular Special Report Articles
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Tell customers they aren’t right – without saying, ‘You’re wrong’
A customer is convinced she’s right, and you know she’s not. What now?
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
7 reasons to fire customers, and how to do it right
Most companies wouldn’t hold onto a bad, unprofitable business practice. So why would they hold onto bad, unprofitable customers?
