Want more customers? Do this one thing
If you want more customers, don’t drop prices or even improve product quality. This is what works best. Click to continue
Customer Experience News & Trends
If you want more customers, don’t drop prices or even improve product quality. This is what works best. Click to continue
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
A customer is convinced she’s right, and you know she’s not. What now?
You’ve seen — and probably avoided — all the things you should never say to customers. Now it’s time to add to your “what to avoid” list some things you could do that would ruin the customer experience and likely …
Michele's a journalist with decades of experience working for local and national… MORE
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