Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?Click to continue
Customer Experience News & Trends
Customers have infinite options, so why should they continue to choose you?Click to continue
Some salespeople look for an exit right after prospects say “no” to an initial closing attempt. Others take a negative answer personally and push to reverse it. In other words, they switch from being helpful salespeople to determined opponents, raising the …
“Manage your emotions or they will manage you,” John Wooden, one of the most successful college basketball coaches of all time, warned his players each year. It’s a message every salesperson should recite before every sales call.
Michele's a journalist with decades of experience working for local and national… MORE
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