5 tips to build customer loyalty
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are five ways they can come…Click to continue
Customer Experience News & Trends
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are five ways they can come…Click to continue
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
Sales is not mystical or mysterious. It follows a logical progression.
The single biggest complaint of customers is that salespeople talk too much and don’t listen enough. Poor salespeople dominate the talking, while successful salespeople dominate the listening.
Some businesses base their selling efforts on guesswork and intuition. But those who are the most successful develop in-depth knowledge about customers and tailor their selling efforts to address customers’ needs and goals.
Some salespeople look for an exit right after prospects say “no” to an initial closing attempt. Others take a negative answer personally and push to reverse it. In other words, they switch from being helpful salespeople to determined opponents, raising the …
Michele's a journalist with decades of experience working for local and national… MORE
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