Why you need customer advocates – and how to make advocacy work
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
Customer Experience News & Trends
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.
Lost customers are not necessarily lost forever, if you know how to approach them.
One of the key issues today is taking business away from the competition. What’s true for you is also true for your competitors.
Someone contacts your company requesting info about your product or service. What comes next is crucial to turning an inquiry into a sale.
You need to persuade, comfort and even motivate customers every day. Choose the right words, and you can accomplish that … and more.
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Michele's a journalist with decades of experience working for local and national… MORE
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