Why you need customer advocates – and how to make advocacy work
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
Customer Experience News & Trends
Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it.…Click to continue
We write a lot about customers’ increasing appetite for social media. How can you possibly fill that hunger? Here are 22 ideas.
Someone contacts your company requesting info about your product or service. What comes next is crucial to turning an inquiry into a sale.
One of the key issues today is taking business away from the competition. What’s true for you is also true for your competitors.
Lost customers are not necessarily lost forever, if you know how to approach them.
Getting some phone time with busy people is a challenge. The challenge is a bit less daunting if you know the right times to reach out.
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Michele's a journalist with decades of experience working for local and national… MORE
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