4 top trends for the 2021 customer experience
We all hope most things look different in 2021 – and the customer experience is no different. Here’s where experts…Click to continue
In this week's e-newsletter
Popular In this week's e-newsletter Articles
There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
More In this week's e-newsletter Articles
