4 top trends for the 2021 customer experience
We all hope most things look different in 2021 – and the customer experience is no different. Here’s where experts…Click to continue
Customer Experience News & Trends
We all hope most things look different in 2021 – and the customer experience is no different. Here’s where experts…Click to continue
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Get ready to write! Customers will increasingly type, not call, in the coming years.
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