Surprise! Here’s how customers want to communicate with you
Customers want to talk to you. Are you ready to have conversations where they want to have them? Click to continue
In this week's e-newsletter
Popular In this week's e-newsletter Articles
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
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