Customer Experience News & Trends

Your most important sales metric

When hundreds of managers were asked, “How do you select and prioritize the prospects in your pipeline?” the same answer arose time and time again.  

Price check! Are you sure you’re still in the sweet spot?

Too many companies don’t pay enough attention to pricing to determine whether or not they’re getting it right.

The warning signs of a double-dip recession?

Four years ago, the signs of an imminent recession came barreling over the horizon. Having seen them once, are we about to enter the same situation again? 

Which type of comp plan is best for your business?

Every business is different, which is why one-size-fits-all bonus plans rarely have the desired impact, long-term.

2-point strategy to get more out of your sales comp program

If there was an expense that accounted for 5% of your company’s total revenue, you’d want to be sure it was being managed properly, right?

Plan on hand-holding buyers still wary of the economy

Almost two-thirds of Americans believe a “double-dip” recession is imminent. And that’s not nearly all, according to a recent survey. 

The 7 worst pricing mistakes

Sometimes, just the tiniest change in pricing strategy can make the biggest difference — for better or worse.

Common practices that kill online marketing efforts

There are a ton of less-than-stellar practices out there killing marketing initiatives. And most of them are avoidable.