Customer Experience News & Trends

Customer Service

Customer service is the last link in the customer experience chain (marketing>sales>customer service) but is by no means the least important. Strong service after the sale is the biggest contributor to customer loyalty behind product quality and performance.

Here’s proof customer service is most critical part of your company

Without great customer service, your company could sink! Scary, but research-proven true. Here’s what you need to know (and do). 

2 of the most effective ways to calm upset customers

You can’t improvise when it comes to upset customers. You need a plan in place to cool the situation – and here are two. 

Happy Customer Service Week! 5 quick ideas to celebrate

Here’s how you can celebrate National Customer Service Week.

Customer Service Week alert! It’s always a good time to plan

National Customer Service Week happens every year, and we have ideas you can use to get ready.

Surprise! Here’s how customers want to communicate with you

Customers want to talk to you. Are you ready to have conversations where they want to have them? 

4 email best practices to boost sales

Email is the easiest way to stay in touch with customers. And if done right, it’s a valuable tool for selling more to customers. 

5 tactics to improve customer service

Great customer service doesn’t have to come at great expense. In fact, it can be as simple (and inexpensive) as a six-pack of beer. 

Customer service has gone to the dogs (and that’s a good thing)

Make your customers the stars – whether they’re B2B, B2C, canine or feline. That’s just one great strategy from the pet industry that any organization can use. 

Your crisis affects customers? Take these 3 steps quickly

Big or small, a crisis in your organization that affects customers needs fast action. Are you ready? 

How to deal with 4 types of difficult customers

Difficult customers – you struggle to love them, and you definitely can’t leave them. Here’s what you can do.