3 things customers need most from you now
Customer experience pros: Crank up the empathy! It’s one thing customers need more than ever from you now.Click to continue
Customer Service
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7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Tell customers they aren’t right – without saying, ‘You’re wrong’
A customer is convinced she’s right, and you know she’s not. What now?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
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