4 ways to crank up customer engagement
The first customer experience is a lot like a first date. You got them interested enough to say yes. But…Click to continue
Customer Relationship Management
Popular Customer Relationship Management Articles
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
7 ways to show customers you really care
You can have the most efficient experience in the industry, but if customers don’t feel like you care about them, they won’t stay loyal. Here’s how the people who interact with customers can consistently show they care.
How to persuade customers without pushing them
While there are various short-term tactics to get customers to do what you want, the path to “real influence” has no shortcuts.
5 core principles that form outstanding customer relationships
Business success today is dependent upon developing mutually beneficial relationships that create shared value, solve mutual problems, and get both salespeople and customers to a place of “we” rather than the usual “us vs. them” tug of war.
Customers behaving badly: How to handle 4 tough situations
As hard as you work to make experiences great, some customers work harder to make them awful. Here are four real-life situations when customers behaved badly – plus effective tactics to handle them.
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