Customer Experience News & Trends

Customer Loyalty

It’s far cheaper to retain customers than it is to find new ones. Returning customers are also likely to spend much more than new customers. As a result, a strong customer loyalty strategy is paramount to thrive in today’s ultra-competitive marketplace.

7 ways sales, service and the experience can boost customer loyalty

Sales, service and customer experience professionals can build customer loyalty by constantly focusing on one critical factor: customer needs. Here’s how.

Top 5 factors to gain customer loyalty (infographic)

If you want to improve customer loyalty, here are the five areas where you need to focus. 

How to rebound from a service mistake – and keep customers loyal

You messed up, and customer loyalty is on the line … until a service pro swoops in to save the day. Here’s how to rebound from a service mistake like a superhero. 

10 ways to thank customers for their business this year

If it weren’t for customers, you wouldn’t be in business. So it’s always a good time to thank them. But it’s even more important now. 

How to get more customer feedback

Can you do a good job if you only have a third of the information you need to get the job done? Probably not – yet that’s what most companies do every day. 

10 commandments of customer loyalty

Everyone has experienced this at one time or another. What you thought was going to be a simple everyday transaction for a product or service turned out to be an experience that earned your lifetime loyalty as a customer.

5 signs a customer needs to go – and how to do it tactfully

Recognizing customers who need to go is usually easy. Deciding when – and how – to sever ties is a tougher task. Here’s help. 

5 ways to boost trust with customers

Trust is the foundation for the next great interaction. So you want trust at the heart of your customer experience. 

How 7 best-in-class companies win customer loyalty

Customer loyalty is the ticket to business success – and these seven companies have mastered the art of building loyalty. 

Best ways to keep your customers loyal

Customers will dump you for a better deal – but only if you aren’t making an effort to keep them loyal.