Customer Experience News & Trends

Customer Loyalty

It’s far cheaper to retain customers than it is to find new ones. Returning customers are also likely to spend much more than new customers. As a result, a strong customer loyalty strategy is paramount to thrive in today’s ultra-competitive marketplace.

Avoid 4 mistakes that cost you customers

6 ways to reconnect with customers

Many customers are out of the habit of doing business. They haven’t interacted with companies – and their employees – for some time. Now it’s time to reconnect. 

5 tips to build customer loyalty

Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are five ways they can come together to build it. 

Happy customers spread the word: Here’s how to help them do it

Almost 70% of customers who’ve had a positive customer experience would recommend you to others, according to research compiled by Groove. They’re ready and willing to give you a shout out in social media, talk about you at dinner with friends, text their co-workers or even call their mother to say you’re great. Problem is, most […] [MORE]

5 ways to gain life-long customers

Legendary customer service expert John Tschohl shares his five most important rules on building relationships and retaining customers. 

Show your warts! Customers buy more, stay loyal when they know the downside

Go ahead, take the warts-and-all approach to winning and keeping customers. Researchers say it’s the better way. 

4 reasons customers leave – and how to keep them with you

What’s worse than losing customers? Not knowing why they left. 

5 ways to continually develop customer loyalty

In the war for customer loyalty, you can only win one battle at a time – and never claim victory. Customer loyalty demands constant development. 

7 ways sales, service and the experience can boost customer loyalty

Sales, service and customer experience professionals can build customer loyalty by constantly focusing on one critical factor: customer needs. Here’s how.

Top 5 factors to gain customer loyalty (infographic)

If you want to improve customer loyalty, here are the five areas where you need to focus.