6 ways to reconnect with customers
Many customers are out of the habit of doing business. They haven’t interacted with companies – and their employees –…Click to continue
Customer Loyalty & Retention
Popular Customer Loyalty & Retention Articles
5 fun ways to celebrate National Customer Service Week
It’s time to appreciate the customer experience.
The 5 levels of customer commitment — and what really drives loyalty
Customer commitment could be compared to beauty — only skin deep. Fortunately, you can build a stronger relationship and loyalty from there.
8 customer expectations – and ways salespeople can exceed them
Most salespeople would agree with these two points: Customer loyalty is the key to long-term sales success, and exceeding customer expectations is the best way of achieving it.
The very best ways to win back former customers
Lost customers represent a huge area of opportunity. Former customers understand your product, and how it operates. Plus, they often left for reasons that are easily corrected.
7 reasons to fire customers, and how to do it right
Most companies wouldn’t hold onto a bad, unprofitable business practice. So why would they hold onto bad, unprofitable customers?
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