Customer Experience News & Trends

Customer Experience

4 reasons customers dump you – and how to prevent it

Customers are surrounded by options – even in the confines of their homes and home offices. But they’ll only dump…Click to continue

More Customer Experience Articles

5 Essential Strategies for Managing a Multi-Generational Workforce in Your Contact Center

Take a couple minutes today and simply look out onto the production floor of your contact center. Chances are pretty great that you are seeing a diverse group of people that span across several generations.  Read more!