Customers can’t enjoy your experience until they decide to engage with your company. Great content will get them engaged.
Home : Communications
4 keys to consistent communication that keeps customers engaged
Customers get mixed messages – one from Sales, something different from Marketing and another from Service – and that interferes with a great experience. Here’s how to keep messages consistent and customers engaged.
11 things you should never say to customers
The wrong words can derail a customer experience in a flash. To avoid the crash, here are 11 things you should never say to customers.
How to write better customer service email
Customers like email. But are yours worth reading?
How to get more customer feedback
Can you do a good job if you only have a third of the information you need to get the job done? Probably not – yet that’s what most companies do every day.
5 communication blunders with customers
A customer goes quiet – and you wonder, Was it something I said? There’s a chance you committed a communication blunder – and don’t even know it or how to rebound from it. Here’s help.
AI is changing the customer experience: What you need to know
Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer experiences?
4 ways to improve how you listen to (and help) customers
Listen better, help better. It seems easy, yet listening – truly listening – can be difficult. Here’s help to listen well and make the customer experience better.
7 phrases customers love to hear
In the customer experience, too much kindness is never enough.
You have self-service, but do customers know how to help themselves?
Self-service is a powerful customer service tool – but it’s worthless if customers don’t know how to help themselves. So can your customers maximize your self-service tools?
