Customer Experience News & Trends

Buzzwords that drive your agents and customers nuts

Agents’ eyes will glaze over, and the words they hear will likely lose their meaning when these buzzwords are used.

Whether you’re giving a presentation, training or sharing information in weekly meetings, avoid these phrases. A CareerBuilder survey found these buzzwords drive employees nuts and have little or no meaning anymore.

  • Outside the box
  • Low-hanging fruit
  • Synergy
  • Loop me in
  • Best of breed
  • Incentivize
  • Mission critical
  • Bring to the table
  • Value added
  • Elevator pitch

Better bet: Give it to your agents straight. If you avoid jargon you build credibility with agents and customers.

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