This year, make every training session a success with these seven fresh tactics.
Agents will be eager to learn at each session and retain more information, says teambuilding and training expert Guy Farmer.
- Set aside a regular time for training. Schedule it like any other task so it doesn’t seem like an extra thing for anyone to do.
- Support agents after training so they keep practicing new skills. Send reminders on the new information. Be available to help immediately.
- Budget for training. Make it a top priority budget item so it is treated as so.
- Focus on positive behaviors. Don’t just try to fix what’s wrong. Emphasize what agents do right.
- Make training a reward. Add a fun element to sessions – such as prizes – so employees look forward to training. Reward them for putting the material into practice.
- Set specific goals so you can measure success. You can only reward reps if everyone knows the goals and deadlines to meet them.
- Train others to lead so more people get involved with fresh ideas and approaches.
