What better way to ring in the New Year than by looking back at the 10 most popular Customer Experience Insight articles of 2013? The list starts with the worst buzzwords and body language to use around customers.
The 10 most-read articles of 2013:
No. 1: 9 things you should never say to customers
Business jargon has become the butt of many jokes. But sometimes it’s hard to let these standby phrases go because you’re so used to seeing and hearing them yourself. More …
No. 2: 7 examples of body language that destroy sales
When it comes to communication, body language is just as important as the words you speak. And poor body language will cost you sales, no matter how great your pitch is. More …
No. 3: 6 customer loyalty lessons from Lady Gaga
Lady Gaga has the followers to prove she can offer valuable lessons in loyalty. More …
No. 4: The No. 1 reason why customers stay or leave
Customers are bombarded with more attractive offers all the time. They see better deals based on price, quality or service. Yet those are not the factors that cause them to switch from – or encourage them to stay with – a company. More …
No. 5: The 6 worst sales gaffes your people can make
We surveyed customers to find out the leading causes of why they decided not to buy from a particular salesperson. We compiled the results and ranked the worst sales gaffes by the number of times they were cited. More …
No. 6: 10 top-notch prospecting techniques for sales pros
It’s imperative to keep the pipeline filled with prospects. As a result, the prospecting process must come to occupy a primary place in a salesperson’s list of priorities. More …
No. 7: The 5 rules for every customer conversation
No matter how difficult or complex the situation is, when you’re dealing with a customer you must keep five things at the forefront of the conversation. Your credibility depends on it. More …
No. 8: 16 Customer Service Week ideas to pull your celebration together
We have ideas to pull your next Customer Service Week celebration together. More …
No. 9: How a 3-martini lunch will improve the customer experience
We’re so focused on making things faster, cheaper and easier for customers that we might have thrown away some old-school practices that would make business better today. More …
No. 10: 9 behaviors that turn customers off immediately
There are nine behaviors that contribute to losing customers. More …
