When you work with customers, you anticipate you’ll deal with a cranky one from time to time. But this year has generated a lot of negativity – and you likely face more crankiness than ever.
Michele McGovern
Michele's a journalist with decades of experience working for local and national newspapers, business publications and websites.
Her career started at small-town daily newspapers, moved through large city wire services and business journals and landed in the business information publishing market.
She has covered the customer service and sales fields for more than 20 years, writing everything from white papers for upper-level executives to daily online posts for practitioners.
She graduated with a B.A. in Communications from Clarion University of Pennsylvania and often wishes this bio didn't reveal how very long she's been doing this.
6 ways to reconnect with customers
October 9, 2020 Comments (0)
Many customers are out of the habit of doing business. They haven’t interacted with companies – and their employees – for some time. Now it’s time to reconnect.
