Customer Experience News & Trends

Does Work at Home for Contact Centers Really Work?

Remote working is exploding as a result of mobile technologies, with more than 50% of the US labor force working outside of their home office for at least a portion of their regular work schedule. Astonishingly, 80% of contact centers utilize the work at home model in some capacity, for some very good reasons. How […] [MORE]

7-Minute Buyer’s Guide: Selecting the Right CRM for Customer Support

Customer Support CRM allows you to take control of your customer activities from start to finish. From sales pipeline management, to sales automation, self-service ticketing, or just keeping track of your customer interactions, selecting the right CRM can be a daunting task. But choosing the wrong CRM can be a costly mistake. Download this free […] [MORE]

Compare Free Price Quotes on Call Center Software

Phone, email, text, chat, mobile apps, social media–technological advancements have changed the way we communicate. They’ve changed your customers’ expectation, too. Providing seamless customer experience across multiple communication channels requires advanced call center technology. Before reaching out to call center system vendors, it’s important to evaluate your business needs and goals. Gathering information about your […] [MORE]

Compare Free Rate Quotes on Outbound Telemarketing Service

Creating new leads and generating sales is the key to growing and expanding your business. Knowing the basics and understanding the features and how an outbound telemarketing service can benefit a business will make the entire process easier. BuyerZone can help with both of these needs, and getting the best price is as easy as […] [MORE]

7 Steps to Elevate Your Customers’ Experience

Customer experience is paramount to retaining customers and improving your bottom line. The changes you make to your customer experience can have an enormous impact on customer loyalty, retention, satisfaction, and word-of-mouth. Download this guide to learn how to elevate your customers’ experience. Learn more! 

The Three Most Important Questions to Ask About the Future of Customer Service

One of our most popular blog posts focuses on which contact center predictions from the past few years have come true in the world of outsourced customer service. In this post, we thought we’d take a look into the metaphorical crystal ball ourselves and try to identify some major shifts coming our way over the […] [MORE]

How to Build Great Customer Journeys

Your customers are on a journey. Every interaction with your company informs the quality of that journey. Do you want great customers? If so, you need to create excellent customer journeys. This means better, more consistent and contextual experiences with enhanced value across all touch points. Customers will reward that kind of seamless experience with […] [MORE]

The Future of Self-Service Support

According to recent research from Forrester, last year web self-service became the most widely used communication channel for customer service, surpassing use of the voice channel. Despite the proliferation of web self-service with consumers, customer satisfaction with this channel is still lacking. New innovative technologies and approaches are now giving product and service providers of […] [MORE]

Meet Customers in Their Moments of Truth and Deliver Outstanding Service

Nothing rankles customers more than inflexible systems that cannot support a customer moment of truth. New tools for self-service, chat, analytics, multi-channel or omni-channel delivery are valuable additions to the service arsenal. But as is often the case, a new solution involves both new technology and better approaches to using it. This Beagle Research executive […] [MORE]

Road to Modern Customer Service: Mapping the Journey Ahead

The greatest challenge today for customer-service and support organizations is making sure that they can see and serve customers across all engagement channels, including traditional and new channels. Organizations are evolving from dated, cost-hindered, reactive lines of business to strategic modern organizations that are at the forefront of a unified experience strategy. This evolution contributes […] [MORE]