Customer Experience News & Trends

A policy that forbids a**holes in the contact center

Imagine if you never have to deal with another jerk in your contact center. One policy may make it a reality.

Handling jerks is one thing (see yesterday’s post). Eliminating them is another – even better – situation.

One company has virtually eliminated bad behavior in the office with its so-called “No A**hole Policy.”

The CEO at SuccessFactors worked with one too many jerks in his career. So when he started the San Mateo-based software company, he made a no-jerk rule – because one jerk can take the wind from others’ sails.

And to make sure employees across-the-board live by it, he has them sign off on a list of corporate principles, including “I will not be an a**hole.”

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