If the last reward you handed out involved a dented trophy or pizza box, you probably need to read this.
It’s not likely your contact center employees remember those rewards – even if the trophy for taking the most outlandish call still sits on their desk. And they don’t still feel special for above-and-beyond efforts much longer than it took the pizza to digest.
Rewards in a contact center need to be early, often and unique. On the bright side, they don’t need to be expensive. Try any or all of these creative rewards:
- Bring them a cup of coffee or favorite snack
- Let them leave early (especially when you know there’s an event they want to get to)
- Volunteer to do their least favorite task for the day
- Give them a token for a car wash
- Put a potted plant or flower on their desk
- Let them choose to come or leave a half hour early or late for a week
- Assign them a reserved, front-row parking spot for a month
- Pick up lunch for them and a friend, and/or
- Give them a book on a topic you know they enjoy.
