You don’t need a big budget to show contact center agents you appreciate them. Try some of these non-cash incentives.
They come from American Express’ OpenForum:
- Let agents dump one menial task that doesn’t provide much return.
- Name a conference room or lounge after an agent who reached a career benchmark.
- Let an agent work from the president’s office for a day.
- Give a prized piece of office furniture.
- Let agents suggest the ways they’d like to be recognized.
- Have the company’s top brass personally recognize agents.
- Offer an extra long lunch to enjoy with friends.
- Hand out a new job title and business cards.
- Have everyone in the office write something positive about the agent on a card, then frame it and give it to him or her.
Watch tomorrow’s post for more non-cash incentives.