Give agents the gifts of time, recognition and fun – not cash – to keep them motivated. Here are fresh ideas.
They come from American Express’ OpenForum:
- Allow agents to work flex time or chose one day a week to work from home.
- Start a “wall of fame” to regularly recognize all-time high goals.
- Hold a staff appreciation day once a quarter.
- Have dress-down Fridays.
- Create a game room where people can unwind (everyone can donate old board games, cards, etc.)
- Give the front parking spot.
- Send hand-written thank you notes.
- Send a hand-written thank you note to their families.
- Give one-on-one mentoring.
See yesterday’s post for nine other ideas.