Customer Experience News & Trends

7 Ways the Mobile Consumer Changes Everything

The mobile shopper is neither and both of these, becoming the norm rather than the exception. And, just like their desktop counterparts, mobile shoppers who read reviews and other customer-written content are far more likely to convert than those who don’t. In fact, mobile shoppers who read customer content like reviews show 133% higher conversion rate. Even if your product is a non-digital product, you can bet your customers are doing research via mobile devices.

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