Customer support software allows you to take control of your customer service activities from start to finish, assigning tracking numbers, sharing data between team members, tracking support requests and resolutions and following up with customers. In larger organizations, customer support solutions may be rolled into a full-blown CRM. But for smaller businesses, a standalone system should work just fine, automating customer support activities while feeding you critical data about your service and support levels. To assist you in making an informed decision, we’ve put together this guide to take you step-by-step through the process of researching and selecting an effective customer support system for your company.
7-Minute Buyer’s Guide: Selecting the Right Customer Support and Helpdesk Solution
October 5, 2015 Comments (0)
