Customer Experience News & Trends

7 Key Marketing Trends for 2014 – and Tactics for Thriving in the New Year

2014 is here, and the customer is more in control than ever. Are you ready? With buyers privy to more information and choices, lower prices and better products have become minimum requirements. In this white paper, our experts outline seven key trends for 2014, plus tactics you can implement to make sure you’re shifting your technology and strategies to address the customer revolution. In addition, several third-party experts weigh in with their predictions for 2014.

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