Call them cheesy, but these gag gifts and gimmicks work to boost morale in contact centers.
They all come from seasoned contact center and customer service professionals.
They’re awarded by co-workers, leaders or a combination of the two, and are often passed around to the most deserving person on a weekly or monthly basis.
- An Energizer Bunny given to the agent who has the most energy during an important time
- Life Savers candy given to a group of agents who came together to save a situation
- Plastic toy whale for anyone who gave a “whale” of a performance
- Pillsbury Doughboy for the agent who raised the most “bread,” and
- California Raisins for those agents who had raised their performance the most.
